Privacy Policy for Aurator
1. INTRODUCTION
1.1 MyIntellify Technologies India Private Limited (“Company”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including:
• The Information Technology Act, 2000 (“IT Act”)
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
• The Digital Personal Data Protection Act, 2023 (when applicable)
• Other applicable privacy and data protection laws of India, Nepal, and Bhutan
1.2 This Privacy Policy describes how we collect, use, process, disclose, and safeguard your personal information when you access or use the Aurator App.
1.3 By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. SCOPE AND APPLICATION
2.1 Geographic Scope: This Privacy Policy applies to users in India, Nepal, and Bhutan.
2.2 Services Covered: This Privacy Policy applies to all features and functionalities of the Aurator App, including: - Account creation and management - Profile creation (up to 3 profiles per account) - AI-powered voice interactions - Subscription and payment processing - Customer support communications
2.3 Language: The English version of this Privacy Policy shall prevail in case of any conflict with translations in other languages.
3. DEFINITIONS
For purposes of this Privacy Policy:
“Personal Information” or “Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, payment information, voice data, and usage information.
“Sensitive Personal Data or Information” (SPDI) under Indian law includes: - Passwords - Financial information (bank account, credit card, debit card details) - Physical, physiological, and mental health conditions - Sexual orientation - Medical records and history - Biometric information - Any detail relating to the above as provided to the Company for providing services - Any information received by the Company for processing, stored, or processed under lawful contract or otherwise
“Processing” means any operation performed on personal information, including collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, erasure, or destruction.
“Third Party” means any person or entity other than you or the Company.
“Voice Data” means audio recordings and transcriptions of your voice interactions with the App’s AI features.
4. INFORMATION WE COLLECT
4.1 Information You Provide Directly
4.1.1 Account Information
Phone number - Date of birth - Country/region, Biometrics.
4.1.2 Profile Information
When you create profiles (up to 3 per account), we collect: - Profile name - Profile preferences - Profile-specific settings - Profile usage data
4.1.3 Payment Information
When you subscribe to paid plans, we collect: - Billing name and address - Payment method details (processed securely through Razorpay) - Transaction history - Invoice information - GST details (if applicable)
4.1.4 Communication Information
When you contact us, we collect: - Your messages and correspondence - Support tickets - Feedback and survey responses - Any information you provide in communications
4.1.5 User Content
Content you create, upload, or share through the App: - Text inputs and queries - Voice recordings and interactions - Settings and preferences - Any other content you voluntarily provide
4.2 Information Collected Automatically
4.2.1 Device Information
• Device type, model, and manufacturer
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address
• Browser type and version
4.2.2 Usage Information
• App features used
• Session duration and frequency
• Time spent on different features
• Clicks, taps, and navigation paths
• Error logs and crash reports
• Performance metrics
4.2.3 Location Information
• Country and region (based on IP address)
• Language preferences
• Time zone
4.3 Voice and AI Interaction Data
4.3.1 Voice Recordings
When you use voice features: - Audio recordings of your voice commands and queries - Voice transcriptions - Voice characteristics for service improvement.
4.3.2 AI Interaction Data
• Prompts and queries submitted to AI
• AI-generated responses
• Conversation history
• Feedback on AI responses
Important: We do not use voice data for biometric identification. Voice recordings are used solely for: - Processing your requests - Improving AI accuracy - Training our AI models (anonymised) - Quality assurance
4.4 Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to collect information. See Section 11 for details.
4.5 Information from Third Parties
4.5.1 Payment Gateway (Razorpay)
• Payment confirmation
• Transaction status
• Payment method details (tokenised)
4.5.2 Social Media
If you choose to connect social media accounts: - Profile information - Email address - Profile picture (optional)
4.5.3 Analytics Providers
Aggregate usage statistics and analytics data from third-party services like Google Analytics.
5. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
5.1 Service Provision
• To create and manage your account
• To process your subscription and payments
• To provide AI-powered features and functionalities
• To maintain and manage your profiles
• To deliver customer support
• To send service-related communications (confirmations, updates, security alerts)
5.2 Service Improvement
• To analyze usage patterns and trends
• To improve AI accuracy and responsiveness
• To develop new features and functionalities
• To conduct research and analytics
• To test new technologies and processes
5.3 Personalization
• To customize your experience
• To provide personalized recommendations
• To remember your preferences
• To optimize content delivery
5.4 Communication
• To respond to your inquiries and requests
• To send you subscription reminders and renewal notices
• To notify you of updates, changes, or new features
• To send promotional offers (with your consent)
• To conduct surveys and collect feedback
5.5 Security and Fraud Prevention
• To verify your identity
• To detect and prevent fraud, abuse, and security incidents
• To monitor for suspicious activities
• To enforce our Terms of Use
• To protect our rights and property 5.6 Legal Compliance
• To comply with applicable laws and regulations
• To respond to legal requests and court orders
• To establish, exercise, or defend legal claims
• To maintain records as required by law 5.7 Business Operations
• To manage our business operations
• To conduct audits and assessments
• To perform accounting and tax compliance
• To analyze business performance
6. LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
6.1 Consent
• You have provided explicit consent for processing your personal information
• You can withdraw consent at any time through account settings or by contacting us
6.2 Contract Performance
• Processing is necessary to perform our contract with you (Terms of Use)
• To provide the services you have requested
6.3 Legal Obligations
• Processing is necessary to comply with applicable laws and regulations
• To respond to lawful requests from authorities
6.4 Legitimate Interests
• To pursue our legitimate business interests, provided they do not override your rights
• Such interests include:
- Fraud prevention and security
- Service improvement
- Business analytics
- Direct marketing (where permitted)
7. DISCLOSURE AND SHARING OF INFORMATION
We may disclose your personal information in the following circumstances:
7.1 Service Providers
We share information with trusted third-party service providers who assist us in: - Payment processing (Razorpay and other payment gateways) - Cloud storage and hosting - Analytics and performance monitoring - Customer support - Email and communication services - AI model training and improvement
Obligations: All service providers are contractually bound to: - Process data only on our instructions - Maintain confidentiality and security - Comply with applicable data protection laws - Not use data for their own purposes
7.2 Legal Requirements
We may disclose information when required by law: - To comply with legal processes (court orders, subpoenas) - To respond to government or regulatory requests - To enforce our Terms of Use - To protect our rights, property, or safety - To protect the rights and safety of our users and others - To prevent fraud or illegal activities
7.3 Business Transfers
In the event of: - Merger, acquisition, or sale of assets - Bankruptcy or reorganization - Similar corporate transactions
Your information may be transferred to the successor entity, subject to the same privacy protections.
7.4 With Your Consent
We may share information with third parties when you have provided explicit consent.
7.5 Aggregated and De-identified Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you: - For research and analytics - For industry reporting - For service improvement
8. DATA RETENTION
8.1 Retention Periods
We retain your personal information for as long as necessary to: - Provide you with services - Comply with legal obligations - Resolve disputes - Enforce our agreements
8.2 Specific Retention Periods
Account Information: Retained while your account is active, plus 90 days after account closure.
Payment Records: Retained for 7 years as required under Indian tax laws and financial regulations.
Communication Records: Retained for 3 years for customer support purposes.
Voice Data: Retained for 180 days unless you request earlier deletion. Anonymised voice data may be retained indefinitely for AI training.
Usage Analytics: Anonymised usage data retained indefinitely for service improvement.
8.3 Deletion
After the retention period: - Data will be securely deleted or anonymised - Backups may be retained for up to 90 additional days - You may request earlier deletion (see Section 10)
9. DATA SECURITY
9.1 Security Measures
We implement industry-standard security measures:
9.1.1 Technical Measures - Encryption of data in transit (TLS/SSL) - Encryption of sensitive data at rest - Secure authentication mechanisms - Regular security audits and penetration testing - Firewall and intrusion detection systems - Secure backup procedures
9.1.2 Administrative Measures - Access controls and role-based permissions - Employee training on data protection - Confidentiality agreements with employees - Incident response procedures - Regular privacy and security assessments
9.1.3 Physical Measures - Secure data centres with restricted access - Environmental controls - Surveillance and monitoring
9.2 Payment Security
• We do not store complete credit card information
• Payment processing is PCI-DSS compliant through Razorpay
• Tokenization of payment methods
9.3 Limitations
While we implement robust security measures: - No system is completely secure - We cannot guarantee absolute security - You are responsible for maintaining the confidentiality of your password - Notify us immediately of any suspected security breach
9.4 Data Breach Notification
In the event of a data breach: - We will notify affected users within 72 hours - Notification will include nature of the breach and steps taken - We will notify relevant authorities as required by law
10. YOUR RIGHTS AND CHOICES
10.1 Access and Correction
You have the right to: - Access your personal information - Request copies of your data - Correct inaccurate or incomplete information - Update your account information
How to Exercise:
Log in to your account settings or contact privacy@myintellify.ai
10.2 Data Portability
You have the right to: - Receive your data in a structured, machine-readable format - Transfer your data to another service provider
How to Exercise: Submit a request to privacy@myintellify.ai
10.3 Deletion (Right to be Forgotten)
You have the right to request deletion of your personal information, subject to: - Legal retention requirements - Pending transactions or disputes - Legitimate business needs
How to Exercise: Use the account deletion feature in app settings - Contact privacy@myintellify.ai
Timeframe: Deletion completed within 30 days
10.4 Objection and Restriction
You have the right to: - Object to processing based on legitimate interests - Request restriction of processing - Withdraw consent (where processing is based on consent)
How to Exercise: Contact privacy@myintellify.ai
10.5 Marketing Communications
You can opt out of marketing communications: - Click “unsubscribe” in emails - Adjust preferences in account settings - Contact support@aurator.app
Note: You will still receive essential service communications.
10.6 Do Not Track
Currently, we do not respond to “Do Not Track” browser signals. You can manage cookies through your browser settings.
10.7 Voice Data Control
You can: - Delete voice recordings from your account - Opt out of voice data retention (limits AI features) - Request anonymization of voice data
How to Exercise: Account settings > Privacy > Voice Data
11. COOKIES AND TRACKING TECHNOLOGIES
11.1 What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services.
11.2 Types of Cookies We Use
11.2.1 Essential Cookies - Required for app functionality - Cannot be disabled - Examples: authentication, security, session management
11.2.2 Analytics Cookies - Help us understand usage patterns - Examples: Google Analytics - Can be disabled
11.2.3 Functional Cookies - Remember your preferences - Enhance user experience - Can be disabled
11.2.4 Marketing Cookies (if applicable) - Personalised advertising - Require consent - Can be disabled
11.3 Managing Cookies
You can control cookies through: - Browser settings - Our cookie consent tool - Account privacy settings
Note: Disabling essential cookies may affect app functionality.
11.4 Third-Party Cookies
We use third-party services that may set cookies: - Google Analytics - Razorpay (payment processing) - Cloud service providers
11.5 Similar Technologies
Local Storage: We use local storage for: - Offline functionality - Performance optimization - User preferences
Web Beacons: Small graphics used for: - Email tracking - Analytics - Ad measurement
12. AI-GENERATED CONTENT AND VOICE DATA
12.1 AI Processing
12.1.1 How We Process AI Interactions - Your inputs are processed by our AI systems - Responses are generated based on AI models - Interactions may be logged for improvement
12.1.2 AI Training - We may use anonymised interactions to improve AI models - You can opt out of AI training use - Personal identifiers are removed before training
12.2 Voice Data Handling
12.2.1 Collection - Voice recordings are collected when you use voice features - Recording starts only when you activate the feature - You will be notified when recording
12.2.2 Processing - Voice to text transcription - Natural language processing - Intent recognition - Response generation
12.2.3 Storage - Voice recordings stored securely in encrypted format - Retained for 180 days by default - You can delete recordings anytime
12.2.4 Use - To process your requests - To improve voice recognition accuracy - To enhance AI capabilities - For quality assurance (anonymized)
12.2.5 No Biometric Use - We do not use voice data for biometric identification - Voice characteristics are not used to identify individuals - No voice-based authentication
12.3 AI Content Disclaimer
• AI-generated content may contain inaccuracies
• Should not be relied upon for critical decisions
• Not a substitute for professional advice
• See our Terms of Use for full AI disclaimers
12.4 Human Review
• Limited human review for quality assurance
• Reviewers bound by confidentiality agreements
• Personal identifiers removed where possible
13. CROSS-BORDER DATA TRANSFERS
13.1 Data Location
Your personal information may be: - Stored on servers located in India - Accessed by our service providers globally - Transferred outside India for processing
13.2 Safeguards for Cross-Border Transfers
When transferring data outside India, we ensure: - Adequate level of data protection - Standard contractual clauses - Service provider agreements with data protection obligations - Compliance with applicable laws
13.3 Countries
Data may be transferred to: - United States (cloud services, AI processing), United Kingdom, European Union (analytics, support) - Other countries where our service providers operate
13.4 Your Consent
By using the App, you consent to: - Transfer of your data outside India - Processing in countries with different data protection laws - Subject to adequate safeguards
14. CHILDREN’S PRIVACY
14.1 Age Restriction
• The App is not intended for children under 18
• We do not knowingly collect information from children under 18
• Users under 18 may use the App only with parental consent and supervision
14.2 Parental Rights
If you are a parent or guardian: - You can review your child’s information - You can request deletion of your child’s information - Contact us at privacy@myintellify.ai
14.3 Deletion of Children’s Data
If we discover we have collected information from a child under 18 without parental consent: - We will delete the information promptly - We will terminate the account - Notify the registered email address
15. THIRD-PARTY LINKS AND SERVICES
15.1 Third-Party Links
The App may contain links to third-party websites or services: - We are not responsible for their privacy practices - We do not endorse third-party content - Review their privacy policies before use
15.2 Third-Party Services
15.2.1 Payment Gateway (Razorpay) - Processes payments on our behalf - Subject to Razorpay’s privacy policy - We do not store full payment credentials
15.2.2 Analytics Services - Google Analytics - Subject to their privacy policies - You can opt-out through browser settings
15.2.3 Cloud Service Providers - AWS, Google Cloud, or similar - Subject to data processing agreements - Compliant with data protection standards
15.3 Social Media
If you connect social media accounts: - Subject to social media platform’s privacy policies - We access only permitted information - You can disconnect anytime
16. INDIA-SPECIFIC PROVISIONS
16.1 Compliance with Indian Laws
This Privacy Policy complies with: - Information Technology Act, 2000 - SPDI Rules, 2011 - Digital Personal Data Protection Act, 2023 (when applicable) - Other applicable Indian privacy laws
16.2 Sensitive Personal Data (SPDI)
16.2.1 Collection
We collect the following SPDI: - Passwords (encrypted) - Financial information (through Razorpay) - Health information (only if voluntarily provided in AI interactions)
16.2.2 Consent
• We obtain explicit consent before collecting SPDI
• You can withdraw consent anytime
• Withdrawal may affect service availability
16.2.3 Protection
SPDI is protected through: - Encryption - Access controls - Secure storage - Limited access by authorized personnel only
16.3 Reasonable Security Practices
We implement “reasonable security practices and procedures” as required under SPDI Rules: - ISO 27001 compliant practices - Comprehensive information security program - Regular security audits - Employee training
16.4 Data Localization
16.4.1 Critical Personal Data
• Stored only on servers located in India
• Includes payment information, passwords
16.4.2 Other Personal Data
• May be stored outside India with adequate safeguards
• Service providers bound by data protection obligations
16.5 Third-Party Disclosure
We do not disclose SPDI to third parties without your consent, except: - To government agencies mandated under law - To our service providers under contract - Where required by court order
16.6 Data Principal Rights (DPDPA Compliance)
Under the Digital Personal Data Protection Act, 2023, you have the right to: - Access your personal data - Correction of inaccurate data - Erasure of personal data - Grievance redressal - Nominate (for deceased users’ data)
16.7 Grievance Officer
Appointed under IT Act, 2000 and SPDI Rules:
Email: grievance@myintellify.ai
Address: MyIntellify Technologies India Private Limited, HSR Sector 6, 14th Cross Road, L 158, 5th Main Rd, Sector 6, Bengaluru, Karnataka 560102, India
Contact Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Response Time: Acknowledgement within 48 hours - Resolution within 15 working days
16.8 Data Protection Officer
Email:
Responsibilities: - Oversee data protection compliance - Conduct privacy impact assessments - Handle data subject requests - Liaise with regulatory authorities
17. NEPAL AND BHUTAN PROVISIONS
17.1 Applicable Laws
17.1.1 Nepal - Electronic Transactions Act, 2063 (2008) - Right to Privacy (Constitutional right) - Other applicable data protection regulations
17.1.2 Bhutan - Electronic Data Protection Rules, 2021 - Consumer Protection Rules - Other applicable regulations
17.2 Data Processing
For users in Nepal and Bhutan: - Personal data may be processed in India - Subject to Indian data protection standards - With your explicit consent
17.3 Cross-Border Transfers
17.3.1 From Nepal to India - Permitted for service provision - Subject to adequate safeguards - Compliance with Nepalese laws
17.3.2 From Bhutan to India - Permitted for service provision - Subject to data protection rules - Compliance with Bhutanese regulations
17.4 Local Rights
Users in Nepal and Bhutan have: - Rights under their respective local laws - Right to file complaints with local authorities - Access to local grievance mechanisms
17.5 Currency and Payment
• Payments processed in local currency where possible
• Exchange rate fluctuations as per Terms of Use
• Compliance with local payment regulations
17.6 Local Contact
For users in Nepal and Bhutan:
Support Email: support@aurator.app
Privacy Inquiries: privacy@myintellify.ai
18. CHANGES TO THIS PRIVACY POLICY
18.1 Right to Modify
We may update this Privacy Policy: - To reflect changes in our practices - To comply with legal requirements - To improve clarity and transparency
18.2 Notice of Changes
18.2.1 Material Changes
For significant changes affecting your rights: - Email notification to registered email - Inapp notification - 30 days’ advance notice - Updated “Last Updated” date
18.2.2 Non-Material Changes
Minor updates: - Updated “Last Updated” date - Posted on website - No separate notification
18.3 Consent to Changes
• Continued use after changes = acceptance
• Review privacy policy periodically
• If you don’t agree, discontinue use and close account
18.4 Version History
Previous versions available upon request at privacy@myintellify.ai
19. GRIEVANCE REDRESSAL
19.1 Filing a Complaint
19.1.1 Grievance Officer (First Level)
Email: grievance@myintellify.ai
Response Time: - Acknowledgment: 48 hours - Resolution: 15 working days
19.1.2 How to File
Submit complaints with: - Your name and contact information - Account details (if applicable) - Description of privacy concern - Supporting documents (if any) - Desired resolution
19.2 Escalation
19.2.1 Nodal Officer (Second Level)
If unsatisfied with the Grievance Officer’s resolution:
Email: info@myintellify.ai
Phone: +91-89711-62502
Response Time: 7 working days
19.3 External Recourse
19.3.1 India
Unresolved complaints may be escalated to: - Ministry of Electronics and Information Technology (MeitY) - Data Protection Board (when established under DPDPA) - Consumer Forums under Consumer Protection Act - Cyber Crime Cells
19.3.2 Nepal
• Nepal Telecommunications Authority
• Office of the Attorney General
• Consumer Protection Directorate
19.3.3 Bhutan
• Bhutan InfoComm and Media Authority (BICMA)
• Office of Consumer Protection
19.4 Resolution Process
1. Acknowledgment: Within 48 hours
2.Investigation: Review of complaint and evidence
3.Response: Resolution or explanation within timeframe
4.Follow-up: Ensure satisfaction with resolution
20. CONTACT INFORMATION
20.1 General Inquiries
MyIntellify Technologies India Private Limited
Registered Office:
HSR Sector 6, 14th Cross Road, L 158, 5th Main Rd, Sector 6 Bengaluru, Karnataka 560102, India
CIN: U58200KA2025PTC198453
GST:29AASCM9910G1ZV
20.2 Privacy-Specific Contacts
Privacy Officer:
Email: privacy@myintellify.ai
Grievance Officer:
Email: grievance@myintellify.ai
Data Protection Officer:
Email: dpo@myintellify.ai
General Support:
Email: support@aurator.app
Phone: +91-89711-62502
20.3 Business Hours
Monday to Friday: 10:00 AM to 6:00 PM IST
(Excluding public holidays)
20.4 Website
ACKNOWLEDGMENT
By using the Aurator App, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the App.
MyIntellify Technologies India Private Limited
CIN: U58200KA2025PTC198453
GST: 29AASCM9910G1ZV
Registered Office: HSR Sector 6, 14th Cross Road, L 158, 5th Main Rd, Sector 6, Bengaluru, Karnataka 560102, India
Email: info@myintellify.ai
Website: www.aurator.app
© 2026 MyIntellify Technologies India Private Limited. All rights reserved.
END OF PRIVACY POLICY
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